1. What is this simulator for?
Our online chiller simulators are designed to help students learn how HVAC chillers work through hands-on, interactive experience—right from your browser.
2. Do I need to install anything?
No installation needed! Everything runs directly in your browser. Just make sure you’re using an up-to-date version of Chrome, Firefox, or Edge.
3. I’m experiencing glitches or slowness. What should I do?
Here are a few quick tips:
- Refresh the page
- Close other tabs or apps that might be using memory
- Try a different browser
- Clear your browser cache
4. Is the simulator free to use?
Yes! Our base simulator is free for students. Some advanced features may require a login or access through a course.
5. Can I use this for my school assignments?
Absolutely. Many instructors integrate our simulators into their coursework. Just check with your teacher to make sure it's approved.
6. Will this work on mobile or tablet?
The simulator works best on a desktop or laptop. While it may load on tablets, functionality can be limited.
7. Is my progress saved?
If you're using a guest session, your progress won’t be saved. To save simulations or access advanced features, create a free account or log in with your school credentials (if applicable).
8. What topics or concepts can I learn with this simulator?
You can learn about:
- Chiller components and their functions
- Refrigeration cycles
- Energy efficiency and COP (Coefficient of Performance)
- Load variation and system response
- Fault detection and troubleshooting
- Environmental impact of chillers
9. I found a bug or have a suggestion. How can I contact you?
We welcome feedback! You can use the Contact Us form on the website or email us directly at 347-436-5778/[email protected]. Your input helps us improve the simulator for everyone.
10. Do I need any special software to use the simulator?
No. The simulator runs directly in your web browser. There’s no need to download or install any additional software. All you need is a modern browser (like Chrome, Firefox, or Edge) and a stable internet connection.
11. I forgot my password. What should I do?
Click the "Forgot Password?" link on the login page. You’ll be prompted to enter your registered email address, and we’ll send you a password reset link. If you don’t receive the email, be sure to check your spam/junk folder or contact support.
12. What devices can I use to access the simulator?
The simulator is compatible with most desktops, laptops, and tablets. For the best experience, we recommend using a device with a larger screen.